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IT@2X
J187822

IT Infrastructure Analyst

Highmark Health

  • Company Hignmark Health
  • Home, PA
  • IS/IT
  • Full time

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job is responsible for level-2 support and maintenance of windows and linux operating systems, virtual system support (vmware and hyper-v) middleware and storage systems maintenance.  Performs tasks including, but not limited to incident/request ITSM queue management and operational support/analysis for the organizations information systems such as servers, virtual/cloud based systems and storage devices.  Supported systems include: Cisco UCS, Dell Vrtx, EMC VNX, Unity, Isilon, VMAX, IBM A9000R, NetApp AFF, VMware, Hyper-V, Windows Server 2012 and 2016, RHEL 6 and 7, Ansible / Ansible Tower, Satellite 6.x, vRealize Operations, SCCM, webservers (Apache) , application servers (WebSphere), message-oriented software (MQ), transaction/mediation processing software (IIB)

.

ESSENTIAL RESPONSIBILITIES

  • Perform ITSM system (Cherwell and Service Manager) incident and request ticket queue management.
  • Perform operational support of IT Infrastructure technology including, but not limited to, Windows Server and Linux OS, virtual systems (VMware and Hyper-V), Storage Systems (NAS, SAN) and Middleware (Apache, WebSphere, MQ IIB).
  • Perform analysis and resolve Level-2 problems to restore normal IT Infrastructure operational levels.
  • Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. 
  • Assure compliance to required standards, procedures, guidelines and processes.
  • Other duties as assigned or requested.

EDUCATION

Required

  • High School Diploma or equivalent required

Preferred

  • None

EXPERIENCE

Required

  • 1-3 years of experience in Information Technology

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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