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Customer Service@2X
J186145

Senior Customer Support Representative

Gateway Health Plan

Company :

Gateway Health Plan

Job Description : 

GENERAL OVERVIEW:  

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.

Assists the department in meeting quality and production standards.  Responds to members, providers, group administrators and producers in an accurate and timely manner, ensuring acceptable service levels, metrics and/or performance guarantees are achieved.

ESSENTIAL RESPONSIBILITIES: 

1. Responds to members, providers, group administrators and producers in an accurate and timely manner.

2. Manage multiple production oriented tasks and responsibilities

3. Ensures acceptable service levels, metrics and/or performance guarantees are achieved.

4. Other duties as assigned or requested.

 QUALIFICATIONS:

Education, Licenses/Certifications, and Experience 

Minimum

  • High School Diploma / GED
  • 5-10 years of related, progressive experience

Preferred

  • None

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees?   

No  

WORK ENVIRONMENT

Is Travel Required?

No  

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity ( http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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