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Manager SDOH Community Health and Programs

Highmark Health

  • Company Hignmark Health
  • Home, PA
  • Government Affairs
  • Full time
  • Day (United States of America)

Company :

Highmark Health

Job Description : 


This job is responsible for addressing the Social Determinants of Health (SDOH) needs of Highmark and AHN customers. This incumbent will work closely with key community benefit organizations across the Highmark footprint, integrating CBO services with key departments, business units, subsidiaries and other additional internal stakeholders of the Enterprise to improve health outcomes and well-being.  Will oversee and manage community programs and events within the Highmark service footprint. The incumbent enables Highmark Health to fulfill its social mission in the role of catalyst and advocate for meeting the needs of under-served populations. The incumbent is responsible for identifying best practices, and develop, propose and coordinate the implementation of effective community health strategies that improve the health of all individuals, especially the uninsured, under-insured and under-served individuals and at-risk communities. Such strategies will address health promotion and disease prevention efforts, health disparities, and access to care. Responsible for the execution and evolution of the social strategy in the achievement of business and marketing goals. Effectively manages projects, programs and staff, meeting key milestones and deliverables; demonstrates clear understanding and execution of project management skills; understands when VP and other executives should be engaged; works directly with working team, manages scope, execution, risk and change management.


  • Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
  • Oversee and mange community programs and events supporting Highmark initiatives across the Highmark footprint. Responsible for the successful development, execution and implementation of community programs and employee volunteerism.  Collaborate cross-functionally and provide strategic support to counterparts, diversified services and affiliates to fulfill community needs and Highmark Health's goals. Lead and direct a team who act as catalysts for community change by developing, implementing and participating in programs to improve the health of all individuals. Plan, design, implement and evaluate community health programs and events to enhance Highmark’s value and visibility in the community.
  • Act as the External Representative of Highmark and collaborate cross-functionally and provide strategic support to counterparts, diversified services and affiliates community needs and Highmark Health's goals. Provide leadership for continuous programmatic growth and enhancement including the development of productive partnerships with the local, regional, state, and national health care community.
  • Provide community engagement leadership in myriad domains of social determinates of health by keeping up to date on best practices, trends and needs within prioritized communities; effectively communicating findings and recommendations to relevant audiences; and collaborating on special local and regional initiatives across our core service areas.
  • Actively interface and maintain a working relationship with various internal stakeholders, such as Community Affairs, Sales and Marketing, Provider Relations, Health Affairs, Government Affairs, Senior Markets, Human Resources, Creative Services, Legal, etc. Identify social opportunities based on changes in strategy, media, competitive and consumer behavior and recommend appropriate action in a fast and flexible manner. Establish and grow internal and external relationships at all levels of the organization to ensure long term program development and growth.
  • The incumbent must execute the following: program and event planning, development, and implementation; program and event monitoring and evaluation; policy and procedure development; budget planning and monitoring; contract or grant negotiation and administration; staff training and development.
  • Other duties as assigned or requested.



  • Bachelor's Degree in Public Health, Public Policy, Health related or similar field


  • None


  • Master's Degree in Public Health or Public Administration



  • 5 years of Community health programming, Public private partnerships, or related field
  • 3 years in a leadership or management role
  •  Strategic planning


  • Experience working with CBOs and/or FQHCs 
  • Experience presenting to diverse audiences within and outside of healthcare
  • Project Management experience



  • None


  • None


  • Extensive knowledge & experience in non-profit sector and philanthropy
  • Strong skill set, established in the community
  • Problem identification and resolution skills
  • Corporate giving experience
  • Strong public speaking, Excellent communication skills & ability to successfully negotiate with a variety of external entities
  • Strategic thinking
  • Conflict Management skills
  • Strong people management skills

Language (Other than English):

Spanish (preferred)

Travel Requirement:

0% - 25%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity ( )

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