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Scrum Master

Highmark Health

  • Company Hignmark Health
  • Camp Hill, PA
  • IS/IT
  • Full time
  • Day (United States of America)

Company :

Highmark Health

Job Description : 


This job is a servant leaders who enables teams to deliver the highest business value to their customer as effectively and efficiently as possible. They accomplish this by coaching and advising the teams as well as leadership on desired Scrum processes, procedures, values and interactions as well as opportunities for continuous improvement. The incumbent strives to enabling teams to become self-organizing, cross-functional and accountable while assisting them to achieve their Sprint plan by facilitating Scrum events, removing impediments and resolving issues outside of the team's control.


  • Provide Agile coaching for Scrum teams to ensure the adoption and improvement of Scrum practices, process and desired outcomes; Establish a culture of self-organizing, cross-functional and accountable teams; Help those outside the Scrum teams understand which of their interactions with the Scrum teams are helpful and which ones are not. 
  • Assist teams to identify, communicate and resolve or escalate impediments and issues; Run interference for non-critical unplanned work that may prevent the team from completing their planned Sprint goal
  • Schedule and facilitate Scrum meetings including Sprint Planning, Daily Scrum and Sprint Reviews to enable teams to plan and complete tasks based on the highest priority and the teams’ available capacity. 
  • Utilize appropriate tools, metrics and techniques to successfully guide the team’s progress against the Sprint Plan
  • Drive continuous improvement through the facilitation of team and leadership retrospectives, ensuring teams effectively prioritize, plan and execute on improvement ideas
  • Provide Scrum training for new staff members
  • Other duties as assigned or requested.



  • Bachelor's Degree in Information Technology, Business Administration/Management or related field


  • 6 years of related and progressive experience in lieu of Bachelor's degree


  • None



  • 3 years project and/or team coordination, or related
  • 1 year as a Scrum Master


  • 3 years business analysis or product or software design / development
  • 1 year in the Healthcare/Health Insurance Industry
  • 1 year coaching



  • None

Preferred (any of the following)

  • Professional Scrum Master I
  • Certified Scrum Master


  • Agile Methodology
  • Coaching
  • Outstanding Interpersonal Communication Skills
  • Conflict Management
  • Continuous Improvement
  • Problem Solving & Decision Making
  • Leading Change
  • Leadership

Language (Other than English):


Travel Requirement:

0% - 25%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity ( )

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