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J184328

Knowledge Management Administrator

HM Health Solutions

  • Company Innovative Technology Based Solutions
  • Home, PA
  • Communications
  • Full time
  • Day (United States of America)

Company :

HM Health Solutions

Job Description : 

JOB SUMMARY

This job manages change readiness documentation for end users through enterprise knowledge management technology. Ensures documentation is current, adheres to established documentation standards and meets regulatory and compliance guidelines.             

ESSENTIAL RESPONSIBILITIES

  • Responsible for the content management of all end user documentation. Maintain most up to date versions, governance of edits and access protocols by client, role and designated resources. Ensure security groups are appropriately assigned. 
  • Facilitate end user documentation migration to the Highmark enterprise through various Knowledge Management System technologies. 
  • Collaborate with customer operations for consistency of defining and implementing documentation standards. Coordinate consistency of content guidelines consistent with customer operations and other external documentation. 
  • Partner with enterprise learning partners regarding Highmark content management and end user training support.
  • Serve as resource to end users for all inquires related to documentation storage, access and consumption. 
  • Other duties as assigned or requested.

EDUCATION

Required

  • Bachelor's Degree in Business Administration, Computer Science, Strategic Development, Communications, PR or related field

Substitutions

  • 6 years of relevant, progress experience in lieu of degree

Preferred

  • None

EXPERIENCE

Required

  • 3 years in Knowledge Sharing / Management
  • 3 years in Strategic Process Development

Preferred

  • 3 years of Healthcare/ Health Insurance
  • 3 years with Knowledge Management Applications and Content Management
  • 3 years with Publications and Media Management

LICENSES or CERTIFICATIONS

Required

  • None

Preferred

  • None

SKILLS

  • Intermediate to advanced level of knowledge regarding healthcare products, benefits, health programs
  • Strong organizational, analytical, and interpersonal skills
  • Strong oral and written communication skills with ability to adjust for internal and external business and technical audiences
  • Ability to present to groups, develop strategy content, and create process/technical documentation

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based or Work From Home

Teaches / trains others regularly

Constantly

Travel regularly from the office to various work sites or from site-to-site

Never

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity ( http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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