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J184107

Knowledge Analyst

Highmark Health

  • Company Hignmark Health
  • Home, PA
  • Communications
  • Full time

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job participates in the development, design, and delivery of knowledge sharing processes and content deliverables that support the business vision, mission and direction.  Supports the business by collaborating with various operational areas and management to position messages and knowledge content for both internal and external consumption.  The incumbent will be responsible for consulting with other knowledge analysts, customer support areas, and global process owners to proactively identify and support the development of key strategies, process documentation, and knowledge deliverables in support of critical operational and customer success initiatives. 

ESSENTIAL RESPONSIBILITIES

  • Author new and modify existing documentation to reflect the changes from operations projects, revised business practices, corporate initiatives, mandates, regulatory findings, platform customer support, self-service, etc.  Adhere to formal review and governance processes and ensure content quality and consistency at all times. 
  • Develop, deliver, and maintain process documentation for roll-out and adoption centered around customer centered and operational initiatives driven by the business. Ensure content is favorable to group relations and compliant with all corporate legal requirements.
  • Develop and maintain timeline strategies, features, notifications, and support content for internal and external consumption.
  • Perform language content review and design, formatting and brand compliance for the numerous model documents maintained in the document management system.
  • Provide support for development, delivery, maintenance, and governance of knowledge content and related operational knowledge sharing.
  • Other duties as assigned or requested.

EDUCATION

Required

  • Bachelor's Degree Business Administration, Computer Science, Strategic Development, Communications, PR or related field

Substitutions

  • 6 years of relevant, progressive experience in lieu of degree

Preferred

  • Master's Degree Business Administration, Computer Science, Strategic Development, Communications, PR or related field

EXPERIENCE

Required

  • 3 years in Knowledge Sharing / Management
  • 3 years with Strategic Process Development

Preferred

  • 3 years in Healthcare/ Health Insurance
  • 3 years with Knowledge Management Applications and Content Management
  • 3 years of Publications and Media Management Experience

LICENSES or CERTIFICATIONS

Required

  • None

Preferred

  • None

SKILLS

  • Intermediate to advanced level of knowledge regarding all Highmark products, benefits, health programs and systems is essential
  • Strong organizational, analytical, and interpersonal skills
  • Strong oral and written communication skills with ability to adjust for internal and external business and technical audiences
  • Ability to present to groups, develop strategy content, and create process/technical documentation

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Referral Level Payout 2

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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