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J183972

Lead Marketing & Experience Operations Analyst - (Remote Welcome)

Highmark Health

  • Company Hignmark Health
  • Home, PA
  • Marketing/Advertising
  • Full time
  • Day (United States of America)

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job drives the marketing department's Process Analysis, Reporting & Improvement efforts, rollout of productivity tools and process,  designs and implements Marketing Talent Development & Training, as well as New Hire Onboarding programs.  The incumbent researches and analyzes basic and complex issues surrounding the processes and systems of the entire marketing organization and makes recommendations surrounding improving processes, efficiency and practices. Partners with marketing senior leadership, subject matter experts within marketing organization and procurement to drive selection and use of productivity management tools and resources that measure marketing value, impact and contribution. 

ESSENTIAL RESPONSIBILITIES

  • Research and analyze basic, intermediate and complex issues surrounding the processes and systems of the entire marketing organization. Make recommendations surrounding improving processes, efficiency and practices. Simulate and test process improvements. Communicate changes and provide training to impacted business units. Ask effective process discovery questions to determine process exceptions, competing priorities, inconsistencies and other hindrances to efficient work scenarios.  Identify gaps and wastes for continuous improvement. Use process mapping and other business software to draw up policies and procedures. Develop methodology and resources for unstructured processes and methodologies such as agile marketing process and project prioritization methodology. Train teams on process and improvements.

  • Assists with Project Management and Technology Platform Rollouts by partnering with senior leadership and subject matter experts within marketing organization and procurement to drive selection and use of  productivity management tools and resources that measure marketing value, impact and contribution, such as marketing reporting and analytics; project management; workflow processes; creative production and fulfillment; and, digital asset management, (e.g. Optimize tools to drive high accountability, move campaigns to market faster, streamline marketing planning and execution, and get the most value from our assets).

  • Provide oversight in executing complex, large-scale projects (such as digital asset management, creative project management tool, video file share platforms) from planning to completion. Manage budgets, as applicable. Plan, develop and execute against schedules to ensure timely completion of projects. Define and monitor matrix team members’ roles and functions, coordinating team activities throughout the life-cycle of the project. Analyze data, identify trends and inefficiencies to prevent problems from arising. Create and implement mitigation and contingency plans where needed. Create presentations, facilitate meetings and provide roadmaps and periodic recommendations for improvement.

  • Work with leadership and stakeholders to identify reporting needs. Develop reporting design and streamlines reporting production process. 

  • Other duties as assigned or requested.

EDUCATION

Required

  • Bachelor's Degree in Business Administration, Business Management or related field

Substitutions

  • 6 years of progressive and related experience in lieu of Bachelor degree

Preferred

  • Master's Degree in Business Administration, Business Management or related field

EXPERIENCE

Required

  • 7 years in Marketing

To Include

  • 5 years in Project Management

  • 3 years in Process Design

Preferred

  • 3 years of creative agency

LICENSES OR CERTIFICATIONS

Required

  • None

Preferred

  • (Lean) Six Sigma OR

  • Agile Certified Practitioner OR

  • Project Management Professional OR

  • Certified Enterprise Architect

SKILLS

  • Agile Project Management

  • Organizational Design

  • Project Management

  • Business Process Mapping

  • Budget Management

  • Oral & Written Communication Skills

  • Collaboration

  • Continuous Improvement

  • Coaching

  • Strategic Thinking

Languages (other than English)

None

Travel Requirement

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occassionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity ( http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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