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IT@2X
J175958

Enterprise Solutions Analyst

Highmark Health

  • Company Hignmark Health
  • Pittsburgh, PA
  • IS/IT
  • Full time

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job leverages people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with Client and Delivery teams to configure solutions and deliver value to customers; acts as a subject matter expert and trusted advisor in both practice and customer spaces; and works closely with the product delivery teams to define strategic and tactical direction. The incumbent delivers value to customers through product advisory and delivery services in support of Enterprise Solutions application offerings. Accountabilities include, but are not limited to, high level project estimates, project solutioning, client advisement for technology acquisition process, supporting deliverable content, engaging key customer stakeholders, providing analysis, and building and sharing institutional knowledge.

ESSENTIAL RESPONSIBILITIES

  • Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs by: gathering required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyzing, identifying and problem solving from information sets (issues could be business or systems issues) drawing conclusions from information sets based on analysis, creating hypotheses and presenting recommendations to team; developing client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.
  • Interface regularly with Client and Delivery teams to deliver on customer commitments.
  • Contribute to product road mapping, capability and product solutioning and estimating, planning and delivery management.
  • Support content development for deliverable artifacts to deliver client value and meet contractual obligations, and that align to delivery timelines and budgets.
  • Recognize customers’ needs proactively, respond to customer feedback and serve as an escalation point.
  • Build and manage customer relationships by; Identifying customer needs, assess impacts, determine available options and recommend solutions.
  • Other duties as assigned or requested.

EDUCATION

Required

  • Bachelor's Degree in Business Administration, Management Information Science Health Administration other relevant field

Substitutions

  • Six (6) years relevant experience in lieu of degree

Preferred

  • Master's Degree in Business Administration

EXPERIENCE

Required

  • 3 years Product Development

Preferred

  • 3 years Consulting
  • 3 years Healthcare industry
  • 3 years Technology delivery
  • 3 years Advising Senior Executive leaders
  • 3 years Working in matrixed environments

LICENSES OR CERTIFICATIONS

Required

  • None

Preferred

  • None

SKILLS

  • Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development
  • Excellent written and spoken communications skills
  • Strong leadership and interpersonal skills
  • Ability to work independently and manage multiple task assignments
  • Proficient in the use of MS Word, Excel, and PowerPoint
  • Proven ability to build and sustain customer relationships

Language (Other than English)

None

Travel Requirement

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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