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Workforce Planning Consultant

Highmark Inc.

  • Company Highmark
  • Home, PA
  • Human Resources
  • Full time

Company :

Highmark Inc.

Job Description : 


This job understands the business information needs of the company and its stakeholders in making human capital decisions about and in managing employees.  Serves as an internal consultant to senior leaders on workforce planning issues and determines what data is useful to the stakeholders by developing metrics and designing/implementing applicable management reports.  Collaborates with technology regarding the selection, customization and use of systems, programs, software and other technology tools associated with workforce planning. 


  • Serve as an internal consultant to senior leaders regarding the use of workforce data and analytics. Understand the Company’s strategic and operating plans and workforce utilization requirements.  Act an SME regarding workforce planning methodology and associated tools/reports.
  • Recommend, develop, and implement metrics and other measurements for workforce productivity, ROI, HR program effectiveness, etc. to improve business results.
  • Design, conduct, and direct other staff regarding data gathering, needs assessment and survey processes to provide data/business intelligence that produces actionable insights.
  • Design and implement management tools to optimize workforce planning and management (manager dashboards, reports).
  • Design and implement reports/info tools (in house or directing third-party vendors) that serve as a catalyst for change by helping leaders and managers make data-driven decisions about their workforce (e.g., turnover, span of control, headcount demographics, staffing efficiencies, effectiveness of hiring processes).
  • Develop and deliver presentations to senior executives regarding workforce dynamics and metrics that impact business outcomes (e.g., improve the effectiveness of the sales force, identify specific competencies that drive better business results, reduce turnover in key positions, attract and retain a diverse workforce, improve M&A success rates).
  • Make recommendations regarding technology and other tools to improvement workforce planning and workforce management.
  • Serve as the Company’s project manager for the implementation of new workforce planning technology tools (e.g., best use of Success Factors, internal portal, FreshPath, PeopleSoft capabilities).
  • Other duties as assigned or requested.


  • High School Diploma/GED


  • 6 years of relevant work experience


  • Bachelor's Degree in Statistical Analysis, Economics, Finance, Business Administration, Industrial/Organizational Psychology, Human Resources or applicable discipline
  • Master's Degree in Business Administration/Management



  • 7-10 years of operating in a similar position with minimum of  3 years of experience in Workforce Planning and headcount forecasting/financial budgets


  • None


  • Leadership Behaviors
  • Customer service orientation
  • Ability to develop and sustain strong partnerships across Business and HR Leadership
  • Ability to influence and drive objectives through others
  • Global Mindset
  • Experience in developing and utilizing predictive analytics and statistical modeling is a plus.
  • Expertise in talent management processes highly desirable
  • Ideally, good knowledge of applicable employment laws and regulations globally
  • Ability to understand complex business plans/requirements and translate into a Strategic Workforce Plan
  • Excellent project management skills. 
  • Experience leveraging HR Systems/technology to create workforce analytics and metrics
  • Knowledge of business theory, business processes, management, budgeting and business operations.
  • Solid understanding of an organization’s goals and objectives.
  • Proven experience in workforce planning, organization and development.
  • Ability to translate and convey complex statistical and other data into easy to understand, actionable recommendations.
  • Excellent project management skills.
  • Demonstrated ability to apply technology in solving business problems.
  • Good understanding of HRIS systems characteristics, features and integration capabilities.
  • Familiarity with talent management/applicant tracking systems and HR enterprise software packages.
  • In-depth knowledge of applicable employment laws and regulations.
  • Strong understanding of human resources management principles, practices and procedures.
  • Proven leadership ability.
  • Ability to set and manage priorities.


Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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