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Project Consultant-Business Platform

Highmark Inc.

  • Company Highmark
  • Pittsburgh, PA
  • IS/IT
  • Full time
  • Day (United States of America)

Company :

Highmark Inc.

Job Description : 

General Overview:

This job supports and advises the Healthplan business in Portfolio Management and execution of Strategic Technology Initiatives across all Business Units.  The incumbent engages during all phases of project delivery and works to identify improvement opportunities, and root causes of issues that impact project delivery and Portfolio, and partners with IT or Business to resolve them.  The incumbent partners with teams and leadership across Business and IT, focusing on project delivery work, and how that work delivers value for Business. The incumbent reports to Health Plan business leadership.

Essential Job Functions:

  • Strategy.  Mobilize strategy for strategic initiative (STI) planning, execution, and deployment.  This is both for long range STI's and short term projects, as well as foundational investments.  For an assigned functional area (e.g,. Sales), contribute and govern the portfolio of HMHS work including proposal development, customer communications, work estimates analysis/evaluation, and regular engagement with HMHS staff and business leadership around deliverables and statements of work.  Foster and maintain integrated partnerships with HMHS (IT) and Consulting services counterparts and leadership as well as Health Plan executives and directors.  

  • Leadership.  Define structured professional development including mentorship, formal training, templates, and best practices in the area of project management and consulting.  In managing complex projects and initiatives on behalf of the Health Plan for a department or functional area, build, share, and maintain expertise in both IT components as well as the business environment and external marketplace.  Regularly interface with business leaders, Operational, and Product leaders, alongside HMHS senior consulting staff peers to help HMHS deliver on customer commitments.  Collaborate with business leadership team on the strategic alignment of how HMHS affects operational and business (customer) needs.  Lead cross functional teams to deliver on complex capabilities that the marketplace demands, owning bottom line accountability for business engagement with new/fixed/enhanced capabilities.  

  • Operations.  Work with HMHS practice and delivery leads to write the business requirements to be translated into technical requirements.  Identify process improvement opportunities from technical issues that arise.  Work with business leadership to address root causes, driving and overseeing recommended changes and process improvements.  Collaborate with business leadership on the development of business cases, with aligned ROI, for future STI funded work that is over 500 hours.  Ability to "roll up sleeves" and actively deliver and troubleshoot HMHS engagement opportunities, develop executive level communication strategies on high complex and escalated issues.  Direct HMHS project teams in their interactions with business leaders and external clients, including matrixed/cross-functional teams.  

  • Communications.  Communicate with HMHS peers as enhancements/projects are scoped, developed, and delivered to ensure that HMHS teams have clear direction and proper inputs required to deliver solutions for the Health Plan.  Communicate with HMHS senior consultants and solutioning and delivery leads to ensure that technical issues are properly defined as enhancements, defects, routine maintenance, etc. in order to drive timely resolution in a cost-effective manner.   Provide regular status reporting on all tickets to business leadership, identifying tickets which require executive leadership influence to affect outcomes.  Strategically plan communications to Health Plan business stakeholders on new initiatives and capabilities to ensure proper engagement and adoption.

  • Project Management.  Regularly monitor the volume, duration, and severity of tickets submitted by assigned department / functional area, collaborating with HMHS peer senior consultants and escalating where needed.  Work with business leaders (Director, VP and SVP) to appropriately analyze and prioritize/rank enhancements for approval. Communicate and escalate enhancements requiring VP level approval.  Monitor and maintain enhancement hours and budget.  Monitor and manage service level performance between HMHS and Health Plan business area.      

  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor's Degree in Business Administration/Management or General Studies ( Substitutions  - 6 years of experience in consulting and/or relevant business experience in the fields of IT, health insurance, Sales and/or Operations in lieu of degree)

  • 5 - 7 years in Communications; in a Business Analyst role or in the Health Insurance Industry to include:

  • 3 - 5 years in Consulting

  • 1 - 3 years in IS/IT

Preferred Qualification:

  • Master's Degree in Business Administration/Management

  • 1 - 3 years in Operational Excellence

  • 0 - 1 years in Sales Account Management

  • 0 - 1 years in Sales Support

  • 0 - 1 years in Leadership

  • Producer's License - Accident & Health

Knowledge, Skills, and Abilities:

  • Analysis of business problems/needs

  • Analytical and Logical Reasoning/Thinking

  • Strategic Thinking

  • Health Insurance

  • Communication Skills

  • IT Industry

  • Operations

  • Leadership

  • Creativity Skills

  • Sales

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity ( )

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