Frequently Asked Questions
We recently transitioned to a new job search & application system. Please reference our Transition FAQs below for more information related to this change.
Job Search Transition – FAQs:
I previously applied or created an account before 8/29/16. Can I access my existing account?
Unless you received an email directly from our recruiting team, you will need to create a new profile. Click here to search for jobs and apply/create your profile.
Do I need to reapply to a job if I recently applied in the old system?
Candidates who were in-process on an active requisition were transitioned over into our new system and should have received an email on 8/31/16 or 9/1/16 with instructions on how to access their information & status. If you have questions, please contact the Candidate Care Team at 844-242-HR4U (4748), Option 2 from the main menu. Please note that our Candidate Care Team does not have information regarding applicant status.
Will I still receive my job alerts that I had set up within your old system?
Previous job alert settings are no longer active in our new system. We encourage you to check back frequently for new openings.
Can I create a profile without applying to a specific job?
No, your candidate profile is tied to a specific job application. You must apply to a job in order to establish a profile. However, your information will be stored in your account and prepopulated for future applications.
How do I apply to a job?
How to apply:
- Visit our job search page
- Once you have identified a job and wish to submit your application, click Apply
- Enter your username and password. If you have not created an account, select Create Account.
- Click Apply.
- Enter your contact information in the specified fields. You also have the option to import your LinkedIn profile, which will auto populate the My Information and Experience sections of your application.
- Click Next.
- Enter work experience, skills, social networks and upload any documents, including a resume and cover letter.
- Click Next.
- Agree to the terms and conditions and click Next.
- Review your application and click Submit. A pop-up box informs you that you have successfully submitted your application.
What if I experience technical issues with creating a profile or applying for a job?
If you experience issues creating a profile or applying for a job, please contact our Candidate Care Team at 844-242-HR4U (4748), Option 2. Please note that our Candidate Care Team does not have information regarding applicant status.
Who can I contact for an accommodation request?
For accommodation requests, please contact our HR Services Team at 844-242-HR4U (4748), Option 2. Please note that our Candidate Care Team does not have information regarding applicant status. Candidates can review position status in their Candidate Account under the “My Applications” section.
How can I review jobs available within a specific Highmark Health company?
Enter the company name in the “Filter by” box to search for a job within a specific company. For example, enter HM Health Solutions to find jobs within HM Health Solutions.
Do I need to complete my application in one sitting or can I save and return back later to finish?
You must complete your application in one session. Unfortunately, the system does not allow for you to save and return to submit in a second session. Please have all materials, including your resume/work history available when you begin your application.
Can I apply to more than one job at the same time?
No, you must apply to each job separately. However, once you submit an application and create an account, your information will be stored in your account and prepopulated for future applications.
How will I know if you received my application?
You will receive an email notification that will indicate your application has been received. (Please note that the email notification may be filtered to a spam folder.) If you do not receive this email notification, your application has not been received. You will also see the position listed on your Candidate Account, under “My Applications.”
How can I check my application status?
You can review your application status by logging back into your account at a later date. Status will appear on your Candidate Account under “My Applications”.
What do the different candidate status’ mean when I review “My Applications”?
Below is an overview of our application stages:
|Application Received||Application has successfully been submitted.|
|Under Review||Application has been Received and being reviewed by the recruiter and/or manager.|
|Interview||The candidate has been contacted, or will be contacted soon, about scheduling an interview. The candidate will remain in this status until a decision is made whether to move forward in the offer process and until the candidate accepts the offer in the system.|
|Offer Accepted||An offer has been made and all the pre-hire screenings have been completed.|
|Not Selected||Application has been dispositioned for this position. Please continue to review our openings as we post new job opportunities frequently.|
How long will it take before I hear from a recruiter?
There are many factors that may impact how long it takes to review your application. You can check your application by reviewing “My Applications” in your candidate account. Each step takes time, so we appreciate your patience.
What if I forgot my password?
Click “Sign In” from the job search page. Click “Forgot Password” on the popup window and follow reset instructions.